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Circular No. 03/2024-Customs

File No. 520/28/2022-Cus VI
Government of India
Ministry of Finance
Department of Revenue
Central Board of Indirect Taxes and Customs
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Room No. 252A, North Block, New Delhi
Dated: 08-03-2024

To,
All Principal Chief Commissioners/Chief Commissioners (Customs/Customs
(Preventive)/Customs and Central Taxes),
All Principal Commissioners/Commissioners of Customs /Customs (Preventive),
All Principal Director Generals/Director Generals under CBIC.

Subject: Inclusion of gender specific infrastructure facilities to be provided by the
Custodian CCSP-CFS/AFS/ICD under the HCCAR, 2009-reg.

Madam/Sir,

Reference is invited to the Notification No. 26/2009-Customs (N.T.) dated 17.3.2009
notified the Handling of Cargo in Customs Area Regulations (HCCAR) 2009 to regulate the
functioning of Customs Cargo Service Providers including custodians of ICDs/CFSs. Further,
Circular No. 13/2009-Customs dated 23.03.2009, Circular No. 04/2011-Customs dated
10.01.2011, Circular No. 45/2013-Customs dated 31.12.2013, Circular No. 40/2016-Customs
dated 26.08.2016, Circular No. 49/2018-Customs dated 03.12.2018, Circular No. 44/2020-
Customs dated 08.10.2020, Circular No. 50/2020-Customs dated 05.11.2020, Circular No.
20/2021-Customs dated 16.08.2021 were also issued to streamline various procedures relating
to ICDs/CFSs including annual audit of CFS, AFS and ICD to closely monitor their
performance and to bring accountability, standardization and better facility for cross-border
trading which in turn improve ease of doing business.

2. Circular No. 50/2020-Customs dated 05.11.2020 provides that the custodian shall also
take steps to bring about necessary improvements in the infrastructural facilities and other
amenities required to be provided to the trade and to Customs staff, as may be necessitated
from time to time, consequent upon the growth in the volume of Import and Export Trade
handled at the CFS/AFS/ICD. Further, as per the check list of this Circular, the custodians
should create gender specific and mainstreaming infrastructure facilities including special Exim
counters for the female customs brokers/traders, separate workplace, customer care cells,
essential utilities, restrooms etc.

3. It is also worth mentioning that the participation of women at the CFS/AFS/ICD has
increased significantly through the different job roles and functions of trades in the recent past
which demands for providing safe working places for women at such facilities for fostering an
inclusive and respectful work environment for them. In view of the Government of India
dedication to promote Nari Shakti, it is imperative to provide safe and secure working
environment to women for furtherance in respective career field.

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4. Accordingly, it has been decided that in addition to the existing infrastructural facilities as
provided by the Custodian CFS/AFS/ICD under Regulation 5 of the HCCAR 2009, the
following gender specific infrastructural facilities may also be encouraged for inclusiveness of
women participation:
i. Gender responsive infrastructure at the logistics facilities to improve workplace
efficiency of women workforce including sufficient lightening, panic buttons etc;
ii. Provision for care infrastructure and services, especially creches, per the rules laid out in
the Maternity Benefits Act, 2017;
iii. Establishment of Internal Complaints Committees (ICC) in accordance with the
provisions of the Prevention of Sexual Harassment At Work Places Act, 2013;
iv. Holding regular gender sensitization training sessions for all the staff of CFS/AFS/ICD
and field formations;
v. Regular upgradation of facilities from a gender perspective;
vi. Any other gender specific facilities to have inclusive work place ecosystem.
5. In view of the above, the Principal Commissioner/Commissioner of Customs having
jurisdiction over CFS/AFS/ICD shall take suitable steps to encourage availability of such
infrastructural facilities and take appropriate action to improve above infrastructure. The
Custodians of CFS/AFS/ICD may also be sensitized to provide such infrastructural facilities in
a proactive manner.
6. Difficulty, if any, in the implementation of this circular may be brought to the notice of the
Board.
Hindi version follows.
Yours faithfully,



(Tribhuwan Yadav)
OSD, Cus-VI
011-23095561
[Email:- uscus6-dor@gov.in]
520/28/2022-CusVI
I/84788/2024